Message to customers: contact your company if you are struggling to pay

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available. Water UK supports the CCWater call for customers who are struggling to pay to ask their company for help.

Water companies allocate millions of pounds every year on a wide range of measures that can be tailored to suit customers' needs.

• Further support for UK households
• Consumer advice, including affordability, water saving measures, managing water at home, metering, waste
• Find your supplier