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All-time low in written complaints to water companies

CCWater's latest complaints report reveals an all-time low in the number of written complaints made to water companies, after a significant fall in unwanted contacts by water customers since 2010.

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More support for vulnerable customers

A report from the Consumer Council for Water shows that the number of customers receiving help from water companies to pay their bills has risen by 93%.

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Water UK supports #binit4beaches

Water UK is supporting #binit4beaches this summer. Wet wipes and other hygiene products do not break down after being flushed and can cause havoc in the sewers and the natural environment. Remember, only flush the 3Ps: Pee, Poo and Paper.

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Discover Water updated with 2016/17 information

The water sector’s dashboard of information, DiscoverWater.co.uk, has been updated with the latest information from water companies, Ofwat, Drinking Water Inspectorate, the Environment Agency, Natural Resources Wales, and Consumer Council for Water.

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Latest developer services standards results

The latest figures on the levels of performance achieved by English and Welsh water companies in delivering developer services have been published by Water UK

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Water UK response to Ofwat PR19 methodology consultation launch

Commenting on Ofwat’s launch of consultation on methodology for PR19, Michael Roberts, Chief Executive of Water UK, said: “Today’s launch is a significant milestone in the forthcoming price review for water companies in England and Wales for the period 2020 to 2025

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WaterSafe moving house campaign

The moving house guide has been launched by WaterSafe, the UK national accreditation body for approved plumbers, which has the full backing of and the UK water industry

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Hot weather guidance

Remember to stay hydrated in the hot weather. High temperatures can leave us vulnerable to dehydration. UK tap water is among the best in the world and now is a vital time to keep yourself topped up with it.

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New connections services charging

Water UK has published the responses to the Water UK new connections charging consultation. T

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Water UK appoints new directors

Two new directors will be joining Water UK in September as part of a re-structuring of the organisation. Rae Stewart is to become Director of Corporate Affairs and Stuart Colville will join as Director of Strategy.

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Water UK response to Labour Party manifesto

The Labour Party has launched their manifesto today (16 May 2017). Water UK has responded to the plans within the manifesto.

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Attitudes to tap water in public

A recent YouGov study for Keep Britain Tidy found that a large portion of the population aren't aware of our rights around the availability of water out of the house. Our bodies require a regular intake of water to survive and function, and Water UK believes that an extension to the availability of tap water would be a positive step for public health

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Water companies maintain high standards for developers

The water industry is continuing to play its part in the delivery of new homes in the UK by maintaining high standards of services to developers. The overall numbers remain high, with performance for this quarter at 97% for water supply and 100% for sewerage services between September and December.

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Efra Committee report supports positions adopted by Water UK

A report published today (26 April) by the Environment, Food and Rural Affairs Committee, scrutinising the implementation of the Flood and Water Management Act 2010, supports many of the positions adopted by Water UK in its evidence to the Committee.

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Opening the water retail market

The launch of the water retail market in England on the 1st April marked the successful delivery of one of the largest and most complicated industry-wide change programmes ever undertaken by the water sector. More than 1.2 million businesses, charities and public sector customers in England, from micro businesses and SMEs to large corporates and the public sector, can now choose their water retailer for the first time.

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Neil Dhot to leave Water UK

Water UK's Head of Corporate Affairs, Neil Dhot, is to leave after almost four years in the role.

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National Gardening Week 2017

This week is National Gardening Week. The water sector encourages everyone to enjoy their gardens efficiently. These are some of Water UK's top tips for water efficiency in the garden.

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Water is open for business

From today (1st April 2017), up to 1.2 million businesses and other non-household customers in England are now able to choose their supplier of water and wastewater retail services. This marks the extension of retail competition in the non-household water supply market to England, following its earlier introduction in Scotland.