Water industry welcomes significant fall in complaints

Water UK, the trade association for the water companies, has welcomed a substantial fall in complaints to water companies published in CC Water’s Annual Complaints Report today (Thursday 20th October 2018).

Complaints to water companies have fallen by 17% over the year, described by CCWater as a ‘strong improvement’. Telephone contacts to water companies are also down by around 10,000.

Commenting on the results, Water UK Chief Executive, Michael Roberts, said:

“It’s pleasing to see a fall in complaints this year despite the impact of the Beast from the East and the dry summer. The figures published today continue a downward trend in both metrics, with complaints and unwanted calls falling by almost 70% over the last decade.

“Despite customer satisfaction levels of around 90%, we know there is more to do. The industry has recently unveiled plans to reduce bills and invest £50bn between 2020 and 2025 in order to improve services for consumers, including cutting leakage by 16%.”

CC Water Complaints Report

Water UK Communications
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