Water UK response to COVID-19 and the Business Retail Market: Consultation on next steps

Water UK, on behalf of all wholesale water companies in England and Wales, has responded to Ofwat’s consultation on next steps for the non-household retail market, which has faced significant challenges as a result of the COVID-19 outbreak.

We agree with the broad thrust of the consultation that in the changed economic circumstances, it is right that the emergency measures introduced in March and April should be withdrawn as soon as practical without disrupting the market and services to customers. We welcome the clear statements that deferred wholesale charges need to be repaid in full by the end of March 2021 and recognise that, while the primary responsibility for unwinding these emergency measures rests with retailers, wholesalers also have a part to play.

We will continue to engage constructively with Ofwat and other stakeholders to find the best possible solutions for customers.