Customer complaints fall for the sixth successive year

The latest data on complaints from CC Water is great news, as it shows companies' hard work to drive service improvements is leading to better outcomes for customers. The industry will continue to work hard to provide the very best services and drive down complaints even further.

The industry listens to its customers and more importantly takes action. This is why it is likely average bills for water and wastewater customers will fall by around 5% in real terms between 2015 and 2020. Water companies also allocate millions of pounds of funding each year to help customers struggling to pay their bills.

And the industry will soon launch an independent dispute resolution scheme to deliver a binding resolution for customers in the albeit very few cases which reach deadlock at the end of the current complaints process.

How companies are helping customers having difficulty paying their bills.
Affordability Briefing, Water UK

Water UK Communication
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