Response to CCW's Water Matters survey

Responding to CCW's annual Water Matters survey (published today Wednesday August 5 2020), Water UK Chief Executive Christine McGourty said:

“More than ever, water companies have been actively promoting exceptional levels of support to customers this summer, with nearly 70,000 customers given payment breaks to help them through this challenging time.

"It’s really good to see that this survey shows an increase in the number of people who feel they’re getting value for money from their water company and that their bills are fair.

"But we would urge any customer who is struggling to pay to contact their water company to see how they can help, as there’s a wide range of support available. We agree with CCW that it’s really important that any customers who need help with their water bills don’t miss out.”