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The water industry is fully committed to the training and career development of apprentices as part of its work to deliver its commitments to its customers and the environment, now and for the future.

Drinking water in the UK is among the very best in the world and any further EU intervention could lead to unnecessary extra costs to customers, says Water UK.

Water companies are already working with all the sector’s stakeholders to deliver a choice of water supplier for all business, public sector and charity customers in England from April 2017.

The Water UK Innovation Hub in June – Resilience: Environment, Investment and Customers – brought together water companies and key stakeholders to share ideas and experiences to inform new approaches to tackling resilience.

Water companies have backed a new strategy to bring in 221,000 new recruits by 2027 in the utilities sector to help ensure customers will continue to get the essential service they need in the future.

In November 2020, water companies unveiled a ground-breaking plan to deliver a net zero water supply for customers by 2030 in the world’s first sector-wide commitment of its kind. 

Water UK is delighted to announce that Independent Water Networks Limited (IWNL) has joined as a new member. IWNL provides water and sewerage services to both residential and business customers on new-build housing developments across the UK.

In July Water UK began quarterly reporting of water company performance against regulatory and industry targets in relation to services provided to developers. The aim of this work is to drive up companies’ performance in the provision of these services. This quantitative approach is likely to be complemented in the near future with customer satisfaction measuring.

Now in its 15th year, the Water UK Leakage Conference brings together the industry with regulators, government and key stakeholders to explore innovative leakage management in a changing and unpredictable climate. This year will build upon the challenges surrounding customers and communication as well as exploring operational and technical perspectives.

Customers' number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it's critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.

Customers’ number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it’s critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.

This week Water UK published for the first time an extensive set of statistics relating to the performance of services by water and sewerage companies for their developer customers. Arising from the Government's Better Connected guide, this new quarterly report aims to provide transparency about companies' performance over a wide range of activities, with a view to driving up standards.