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Water companies have delivered on their promise to compile and deliver a key set of developer service standards that can be used to compare performance across the industry. This will underpin their commitment to support and help accelerate the Government’s house building programme by providing greater transparency to help drive improvements in service levels and performance.

Water UK is working with The Royal Society of Medicine to develop the CPD accredited Water, Hydration and Health Conference on Tuesday 2 December in London. Bringing together health professionals, industry leaders, the regulator, government bodies and other stakeholders, the evidence-based programme will examine the importance of hydration and drinking water quality to the nation’s health.

This week Water UK published for the first time an extensive set of statistics relating to the performance of services by water and sewerage companies for their developer customers. Arising from the Government's Better Connected guide, this new quarterly report aims to provide transparency about companies' performance over a wide range of activities, with a view to driving up standards.

The Local Government Association has reported today that the cost of removing decayed teeth in children has jumped 61% in the last five years – rising to more than £35 million a year.
One solution to this problem is to encourage tap water as the default choice of hydration for the younger generations, moving them away from unhealthy sugary alternatives.

Following an initiative from government late last year, the water sector was quick to establish a scheme to compare companies’ performances relating to delivery of infrastructure. The second performance report was published in October. Related further initiatives include the industry’s own system for measuring customer satisfaction, planned for launch in 2016, and an overhaul of the charging regime made possible by Water Act 2014.

Water companies are already working with all the sector’s stakeholders to deliver a choice of water supplier for all business, public sector and charity customers in England from April 2017.