The Water Act: customers and environment

The water industry is ready to take forward the measures in the new Water Act which will bring long-term benefits to customers and the environment.

The Act brings in competition and choice in England, creating retail and upstream markets. It also lays down the challenge for the whole sector to secure the long-term resilience of water and sewerage supplies and services.

Pamela Taylor, Chief Executive, Water UK, said: "The Act enables us to build on the success of the last 25 years, by driving forward improvements for business customers and the environment and boosting innovation and growth.

"Today in many ways is just the start and there is plenty of hard work ahead. However, each company is already preparing for the retail market opening in 2017 and working with all our stakeholders to ensure that customers and society can rely on water and sewerage services being resilient now and in the future."

Water UK Communication 0207 344 1852