Search results

Water companies will be getting together with key partners such as consumer groups and debt and advice charities next week, through the Water UK Innovation Hub, to further develop ideas and good practice on customer service.

The Water UK Innovation Hub on Tuesday 16 June will explore the challenges of resilience, providing an opportunity to participate in a high level exchange of ideas with sector leaders and stakeholders.

The Water UK Innovation Hub in June – Resilience: Environment, Investment and Customers – brought together water companies and key stakeholders to share ideas and experiences to inform new approaches to tackling resilience.

Now in its 15th year, the Water UK Leakage Conference brings together the industry with regulators, government and key stakeholders to explore innovative leakage management in a changing and unpredictable climate. This year will build upon the challenges surrounding customers and communication as well as exploring operational and technical perspectives.

The Water UK Innovation Hub earlier this month brought together water companies, regulators and stakeholders to share insights, best practice and new ways to collaborate on tackling consumer vulnerability.

The Water Bill has completed its progress through Parliament and will soon become the Water Act. A government amendment was introduced in the House of Lords to provide incumbent water companies with a mechanism to exit the non-household retail market, subject to the consent of the Secretary of State.