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After a tumultuous year in the political and economic world, Water UK is welcoming key representatives from across the UK’s water industry to our 17th annual City Conference.

Under Final Determinations announced by Ofwat today, average water and waste water bills will come down by 5% in real terms over the next five years – a decrease in the average bill across England and Wales of £20 by 2020.

Use of inflation indices in the water sector - report by NERA Economic Consulting

In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

When companies invest for the future, they can defer - but not avoid - corporation tax due to the tax relief on capital allowances.

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

Water UK response to the Public Accounts Committee report on regulation of the water industry.

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.