Water and energy join up to give more help to customers
A major new initiative by the water and energy sectors will ensure more customers get the right help from their utility providers when they need it.
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Water and energy companies join forces to help vulnerable customers
Customers who need extra help will, from April, get a more streamlined service from water and energy companies making it easier to get help and stay safe at home.
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New website for customers to see how their water companies are performing
Customers can now quickly and easily see how their water company is performing and compare it to other companies. The information can be found on DiscoverWater.co.uk and has a comprehensive range of data covering a variety of topics.
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Customers report higher satisfaction and value for money
Satisfaction among water customers has increased, with 94% now saying they are satisfied with their water and sewerage services and three-quarters saying the services are value for money, according to CCWater’s annual survey, published last month.
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New independent dispute resolution scheme for water customers
Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from the Consumer Council for Water (CCWater).
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"Bad for the environment, bad for customers, and bad for the economy" - Water UK Chief Executive Michael Roberts on Labour's manifesto nationalisation pledge
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Protecting customers in the non-household retail market
Response to Ofwat consultation by Resolving Water Disputes Limited (RWD), the company set up to operate a voluntary Alternative Dispute Resolution scheme in the water sector.