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Resolving disputes

… There is an independent adjudicator to resolve disputes Customers in England and Wales can go to an independent … sewerage services The service is free to use for customers. However, customers can only take their complaint to the adjudicator …
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Water company performance

… Water company performance Water company performance Customers can quickly and easily see how their water company … its kind in Europe. It has been designed to help household customers in England and Wales by bringing together in one … and regulators hope Discover Water will encourage customers to talk to their water companies and influence …
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Interruptions to water supply

… .  … What to do if you loose your water supply … IGS: Customers … Customers … Interruptions to water supply …
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Help with bills

… your water company WaterSure A scheme to cap bills for customers on water meters, benefits and who use more water … water bill? Help is ready for those who need it … IGS: Customers … Customers … Help with bills …
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Information for landlords

… … How to deal with billing for tenanted properties … IGS: Customers … Customers … Information for landlords …
Information, guidance & standards

Check for a plumbing and drainage misconnection

Guidance on how to check a property for a plumbing and drainage misconnection.

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Plumbing and drainage misconnections

… out how to check if you have one. … IGS: Developer … IGS: Customers … Plumbing and drainage misconnections …
News

Independent oversight panel for ADR scheme

Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
Publications

Water UK statement on water companies' PR14 business plans

Water companies have listened to their customers over the last year and looked to ensure their bills for 2015-2020 will be as low as possible, while also continuing to invest so customers can count on safe, reliable water and sewerage services.
News

Customer complaints fall for the seventh successive year

CC Water's latest data confirms that the sustained efforts and considerable investments made by water companies are leading to much improved services for their customers, with complaints falling for the seventh successive year.
News

Independent service to help resolve complaints

Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.
News

More social tariffs in place

From this month, nearly all water companies will have tariffs in place to help customers who are struggling to pay, to reduce their bills.