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Guidance on the Requirement of Information and Levels of Service for Water Main Requisitions and Service Connections

Occasional guidance note on Construction (Design and Management).

In November 2017, Ofwat published a new “Code” which amended the regulatory regime for all water companies which operate wholly or mainly in England.

Representatives from both sectors have met with gas experts in the Health and Safety Executive to agree workable priority action should network water get into gas pipes in such a manner as to disrupt service.

Water companies have been contributing expertise and perspectives to inform the debate on the future of water, in partnership with all the sector's stakeholders. No one organisation has all the answers, so Water UK is hosting a marketplace of ideas, where water companies have been setting out their thoughts.

Following an initiative from government late last year, the water sector was quick to establish a scheme to compare companies’ performances relating to delivery of infrastructure. The second performance report was published in October. Related further initiatives include the industry’s own system for measuring customer satisfaction, planned for launch in 2016, and an overhaul of the charging regime made possible by Water Act 2014.

Water UK has launched a consultation on the implementation of the rules adopted by Ofwat in December 2016 on charging for “new connections”.

Protocols published by agreement between Water UK and the Home Builders Federation.

Guidance notes on the water supply industry standards for chlorine gas.

Healthcare organisations undertake a number of activities that do, or have the potential to, result in the discharge of various items and substances to sewerage systems.

Water UK planning tool to support a common approach for the water industry to assess adaptation risks and their incorporation into asset management planning. By MWH (for Water UK)