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The UK water sector believes that access to clean water and sanitation is absolutely essential, which is why we are supporting World Water Day.

Experts in the field of hydration gathered this month at an event jointly sponsored by Water UK and the Royal Society of Medicine. The conference was well attended and the discussion wide-ranging. Even though there was general agreement that sugar-based drinks were a cause of many problems in modern society, there was no consensus on what fluid should be used to hydrate - water, tea, juice or even wine.

Today’s report from the Consumer Council for Water shows that while written complaints are marginally down on last year, it is the eighth successive annual reduction and written complaints are now down 60% compared to eight years ago.

The Local Government Association has reported today that the cost of removing decayed teeth in children has jumped 61% in the last five years – rising to more than £35 million a year.
One solution to this problem is to encourage tap water as the default choice of hydration for the younger generations, moving them away from unhealthy sugary alternatives.

Water UK responded (14 March 2016) to Defra's consultation on the Water Supply (Water Quality) regulations 2016

CCWater's latest complaints report reveals an all-time low in the number of written complaints made to water companies, after a significant fall in unwanted contacts by water customers since 2010.

Last month (February 2016) saw the opening of the process to obtain grants to promote or provide access to tap water for children in public spaces.

Water companies in England are fully on board with the reform programme proposed by industry regulator Ofwat and the Government’s ambitious environmental agenda, as companies look to boost trust in the sector and enhance their role in working in the public interest.

Thanks to above average rainfall in spring this year, water levels across the UK are in a healthy position – Britain is not about to go into a drought.

Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.