Search results

Water UK has welcomed a substantial fall in complaints to water companies published in CC Water's Annual Complaints Report.

The latest data from CCWater on household customers’ views on their water and sewerage services is good news, with 94% of customers satisfied with their water supply.

In the UK, water companies adopt a formal risk-based approach to assessing and managing Cryptosporidium and any other substance that could constitute a potential danger to human health.

Water companies have a wide range of schemes to help customers who find paying their water bills a struggle – but making sure that help gets to the right customers at the right time is a major challenge

There is not long left before more than 1.2 million small businesses, charities and public sector bodies in England will be free to choose their water and wastewater supplier.

Satisfaction with value for money among water customers has increased to a five year high according to CCWater's annual 'Water Matters' survey, published this week.

The water industry has invested billions since the 1990s on measures that protect the UK’s bathing waters. The latest results from the European Environment Agency show that the UK is close to the top of the list for bathing waters that comply with the EU standards.

Water UK response to Department for Energy and Climate Change consultation

The average household water and sewerage bill in England and Wales for 2016-17 will be £389 – an increase of £2 (less than 1%) compared with the previous year. The increase is in line with the 5-year plans developed by every water and sewerage company after extensive consultation with customers and confirmed by the industry regulator, Ofwat, in 2014.

Guidance notes on the water supply industry standards for chlorine gas.

From today (1st April 2017), up to 1.2 million businesses and other non-household customers in England are now able to choose their supplier of water and wastewater retail services. This marks the extension of retail competition in the non-household water supply market to England, following its earlier introduction in Scotland.

Water companies have confirmed they are taking extra action to fix leaks this summer, and are planning ambitious new leakage targets for the future.