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In November 2017, Ofwat published a new “Code” which amended the regulatory regime for all water companies which operate wholly or mainly in England.

Water UK and the Home Builders Federation (HBF) have agreed a protocol regarding water infrastructure in contaminated land.

In July Water UK began quarterly reporting of water company performance against regulatory and industry targets in relation to services provided to developers. The aim of this work is to drive up companies’ performance in the provision of these services. This quantitative approach is likely to be complemented in the near future with customer satisfaction measuring.

100,000 kilometres of England’s sewer pipes were built before the mid-1960s and use an old-fashioned design that carries two kinds of waste: rainwater from street drains, and sewage from homes.

They are therefore known as ‘combined’ sewers. Combined sewers were built many decades before modern rates of population growth and climate change were understood, which means that there is often now more sewage and rainwater going into these systems than first envisaged.

The UK has over 600 designated bathing waters, put in place under the EU Bathing Waters Directive. While people may swim in many locations, designated bathing waters are regularly tested throughout the bathing water season each year.

Wide, shallow and crystal clear, chalk streams are rivers almost unique to England. They rise from springs, flow through chalk and their mineral-rich water is a haven for aquatic plants, insects and species including otters, kingfishers and water voles.