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This response focuses on a number of key high-level points concerning the methodology and the 2014 price review following discussion with member companies.

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

Today’s announcement is not just about individual company plans, it is also about the sheer scale of collective ambition to do more for customers, the environment and the country as a whole.

Satisfaction among water customers has increased, with 94% now saying they are satisfied with their water and sewerage services and three-quarters saying the services are value for money, according to CCWater’s annual survey, published last month.

The moving house guide has been launched by WaterSafe, the UK national accreditation body for approved plumbers, which has the full backing of and the UK water industry

Households in the UK could lose an average of nearly £1000 each under Labour’s nationalisation plans, according to a new study by economic consultants NERA.

Ofwat’s announcement today is a key milestone in the Price Review process. Water companies will be looking closely at the details of what Ofwat has published and there is a lot of information for companies to work through.