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Water companies in England and Wales will invest more than £8 billion in 2019-20. The investment comes in the fifth year of a £44 billion spending commitment from 2015 to 2020.

Water companies are broadening the scope of the support they are offering for hard-pressed customers to pay their water bills and manage their overall debt.

A report from the Consumer Council for Water shows that the number of customers receiving help from water companies to pay their bills has risen by 93%.

Under Final Determinations announced by Ofwat today, average water and waste water bills will come down by 5% in real terms over the next five years – a decrease in the average bill across England and Wales of £20 by 2020.

Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

Water companies have published their business plans for 2015-20 and almost all will hold down bills to keep them in line with or lower than inflation. To help keep customer bills down, investors will receive lower returns in 2015-20.

From this month, nearly all water companies will have tariffs in place to help customers who are struggling to pay, to reduce their bills.

Water bills on average comprise less than 1% of household expenditure, and water companies continue to help all hard-pressed UK households by charging stable and affordable prices.