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Although water bills comprise less than 1% of household expenditure, water companies continue to help all hard-pressed UK households by charging stable and affordable prices.

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available. Water UK supports the CCWater call for customers who are struggling to pay to ask their company for help.

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.

The Water Bill is nearing completion after being considered by both houses in Parliament. Water UK has expressed its support for a retail market in water and for measures in the Bill to improve the resilience of water supplies.

Michael Roberts, Chief Executive responds to CC Water's Water Matters report.

Customers who need extra help will, from April, get a more streamlined service from water and energy companies making it easier to get help and stay safe at home.

The UK water regulator, Ofwat, has produced a report about introducing competition to the residential retail water market.

Water and energy companies are working together to ensure their customers in vulnerable circumstances get faster and easier access to the information and support they need.

Companies are determined to reduce the number of complaints and improve complaint handling further, and are working with stakeholders to deliver a binding resolution for customers for those cases which reach deadlock at the end of the current process.