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Under Final Determinations announced by Ofwat today, average water and waste water bills will come down by 5% in real terms over the next five years – a decrease in the average bill across England and Wales of £20 by 2020.

Water companies are set to complete a five-year investment programme worth £25 billion, while keeping rises in the average household water and sewerage bill below inflation in 2014-15.

Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.

Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

Water and sewerage bills will fall after April 2015 and even more help will be available for customers struggling with cost of living pressures.

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.

When companies invest for the future, they can defer - but not avoid - corporation tax due to the tax relief on capital allowances.